Triangle Networks Ltd (“We”) are committed to protecting and respecting your privacy.
The General Data Protection Regulation (GDPR) (EU) 2016/679 is a comprehensive data protection law that replaces existing European privacy laws and strengthens the protection of personal data in an increasingly data driven world. The GDPR is enforceable in each EU member state and gives individuals greater control over their personal data. It comes into effect on 25 May 2018.
Telephone: 01275 871122
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We ask for your name, address and contact details following an initial enquiry so that we can continue to make contact with you to fulfil the requirements of your initial contact. For billing customers, further information may be gathered if a service is required to a home address, where home telephone numbers and personal IP addresses may be stored by us.
Information gathered is used only for direct communication and support purposes but also to fulfil our legal obligations for invoicing. We collect data only when explicit consent is provided.
In the event that the service provided relates to Hive WiFi, data gathered is for the purpose of providing authorised WiFi access to end users on behalf of our customer. In this instance we are considered the data ‘Processor’, please refer to our Data Processing Agreement below.
The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”).
We take great care to keep your personal information safe to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed.
Files and databases are kept in secure locations on site or through trusted providers.
All areas and portals have restricted access with appropriate levels of security to prevent unauthorised access to those servers including firewalls and passwords.
The primary use of the data we collect is to communicate with you to provide your internet and voice services, or to provide you with the means to identify users of your internet connection.
We will not under any circumstances, sell or rent your information to any unauthorised third-party.
To help us deliver your service we may need to share your details with a third-party network provider or sub-contractor. They may store basic information relating to a contact within a business for the purposes of contacting a named person on site for service delivery reasons.
We do not share your data with anyone else.
In accordance with our obligations under the GDPR Triangle Networks will provide, upon request, all information held on the person making a request.
Our policy is to provide our customers with control over retention and destruction of their data.
Customer accounts can be deleted anytime. Deletion from our customer database is instant and irrecoverable, but deletion from accounts databases have to comply with HMRC legislation.
TThe Triangle Networks website is trianglenetworks.co.uk, or subdomains of, including but not limited to gigabit.trianglenetworks.co.uk. Triangle Networks also provide portal access through a number of domains, including www.hivewifi.co.uk and subdomains thereof.
Partner and customer portals may also be found within these domains, including but not limited to partners.trianglenetworks.co.uk or portal.hivewifi.co.uk.
Where these portals are largely used to access customer information, these websites are also used to collect data through registration of interest forms and our ‘contact us’ facility.
Other information may be collected through the use of ‘cookies’ on our sites.
A cookie (or cookies) are small collections of data which are stored on your computer when you view a website. They contain informative data which gets transferred between your device and our servers when you view specific pages.
We use the following types of cookies:
Necessary cookies – these are needed to make our website work. This includes session cookies which allow us to keep track of information you provide us within contact forms and secure areas of our site.
Analytical/performance cookies – these allow us to recognise and count the number of people that visit our site. They also allow us to see how people move around the site when they are using it. We use this information to make the website better and easier to use.
Functionality cookies – these are used to recognise you when you return to our website. This allows us to personalise our content for you and remember things like your choice of language or location.
Targeting cookies – these record when you visit our website. We use this information to make our website and any advertising on it more relevant to what you like.
YYou can turn cookies off in your browser settings. However this may severely affect the functionality of our services and third-party services provided by other websites. Existing cookies can be removed from your browser by clearing your web history and cache.
Last updated on 25th May, 2018