Privacy Policy

Triangle Networks Ltd (“We”) are committed to protecting and respecting your privacy.

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a comprehensive data protection law that replaces existing European privacy laws and strengthens the protection of personal data in an increasingly data driven world. The GDPR is enforceable in each EU member state and gives individuals greater control over their personal data. It comes into effect on 25 May 2018.

This privacy policy aims to give you information on how we collect and process your personal data through your use of our website and our products or services, including any data you may provide when you enter into a contracted service with us, sign up to use our products, or make a support or contact request.

It is important that you read this privacy policy together with any other privacy notice(s) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements our other notices and is not intended to override them.

Data Controller

Triangle Networks Ltd is a ‘Data Controller’ and therefore responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data protection team using the details set out below.

Contact Details

If you have any questions, comments or requests regarding this privacy policy, the practices or your dealings with our products and services, you can get in touch with us using the following details:


Telephone: 01275 871122

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

What we collect

We ask for your name, address and contact details following an initial enquiry so that we can continue to make contact with you to fulfil the requirements of your initial contact. For billing customers, further information may be gathered if a service is required to a home address, where home telephone numbers and personal IP addresses may be stored by us.

Information gathered is used only for direct communication and support purposes but also to fulfil our legal obligations for invoicing. We collect data only when explicit consent is provided.

In the event that the service provided relates to Hive WiFi, data gathered is for the purpose of providing authorised WiFi access to end users on behalf of our customer. In this instance we are considered the data ‘Processor’, please refer to our Data Processing Agreement below.

How we store the information

The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”).

We take great care to keep your personal information safe to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed.

Files and databases are kept in secure locations on site or through trusted providers.

All areas and portals have restricted access with appropriate levels of security to prevent unauthorised access to those servers including firewalls and passwords.

What we do with the information

The primary use of the data we collect is to communicate with you to provide your internet and voice services, or to provide you with the means to identify users of your internet connection.

We will not under any circumstances, sell or rent your information to any unauthorised third-party.

Who we share the information with

To help us deliver your service we may need to share your details with a third-party network provider or sub-contractor. They may store basic information relating to a contact within a business for the purposes of contacting a named person on site for service delivery reasons.

We do not share your data with anyone else.

Making a request for your data

In accordance with our obligations under the GDPR Triangle Networks will provide, upon request, all information held on the person making a request.

Data Retention and Destruction

Our policy is to provide our customers with control over retention and destruction of their data.

Customer accounts can be deleted anytime. Deletion from our customer database is instant and irrecoverable, but deletion from accounts databases have to comply with HMRC legislation.

Website Privacy

TThe Triangle Networks website is, or subdomains of, including but not limited to Triangle Networks also provide portal access through a number of domains, including and subdomains thereof.

Partner and customer portals may also be found within these domains, including but not limited to or

Where these portals are largely used to access customer information, these websites are also used to collect data through registration of interest forms and our ‘contact us’ facility.

Other information may be collected through the use of ‘cookies’ on our sites.

What is a cookie?

A cookie (or cookies) are small collections of data which are stored on your computer when you view a website. They contain informative data which gets transferred between your device and our servers when you view specific pages.

What cookies do we use?

We use cookies to identify you apart from other viewers and users of our website – which allows us to provide you with customised content and a tailored browsing experience. The use of cookies help us to identify areas where we can improve the website.

We use the following types of cookies:

  • Necessary cookies – these are needed to make our website work. This includes session cookies which allow us to keep track of information you provide us within contact forms and secure areas of our site.

  • Analytical/performance cookies – these allow us to recognise and count the number of people that visit our site. They also allow us to see how people move around the site when they are using it. We use this information to make the website better and easier to use.

  • Functionality cookies – these are used to recognise you when you return to our website. This allows us to personalise our content for you and remember things like your choice of language or location.

  • Targeting cookies – these record when you visit our website. We use this information to make our website and any advertising on it more relevant to what you like.

What if I don’t like the sound of cookies?

YYou can turn cookies off in your browser settings. However this may severely affect the functionality of our services and third-party services provided by other websites. Existing cookies can be removed from your browser by clearing your web history and cache.

Third Party Cookies

Other people (like advertisers and people who monitor website use and linked social media or other sites such as YouTube, Facebook, Vimeo, and may also use cookies on our website. Please ensure that you read any third party terms carefully.

Google Maps and Analytics

We use services that Google provide to give you a better browsing experience. These services include Maps and YouTube. Google Analytics is also used on our website to enable us to view statistics about how our website is viewed and used. For more information on how Google’s services work, please follow this link to their privacy policy.

Changes to our Cookie Policy

Any changes we may make to our cookie policy in the future will be posted on this page and may be notified to a given e-mail address should we feel that cookies effect your browsing choices.

Last updated on 25th May, 2018